"Waiting for transfer from gloucester Royal hospital to Cheltenham general hospital"

About: Arriva Transport Solutions Limited

(as the patient),

Been waiting for transport since 15: 00 hrs, now 20: 00 hrs been signed off at gloucester and signed into Cheltenham but still waiting in Gloucester, despite 4 calls to Aviva by hospital still no vehicle arrived, told they are too busy,, I don't think they are not employing enough staff to run the service. 

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Responses

Response from Philip Hennessey, Communications and Engagement Manager, Arriva Transport Solutions Limited

I am sorry to hear that you experienced a delay in transport between Gloucester and Cheltenham. Unfortunately we are not able to respond to incidents in real time via the Patient Opinion website, however we do take your concerns very seriously and would like to look into this further. If you would like to contact our Patient Experience Team they will be able to look into your journey and provide an explanation of why you experienced this delay.

The Patient Experience Team can be contacted on 0330 123 3583 or email patientexperience@arriva.co.uk.

Thank you.

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