"A dermatology consultation at Stonehouse hospital."

About: Stonehouse Hospital / Dermatology

(as the patient),

The doctor was not in the building for my appointment and arrived 5 minutes later. They saw me 10 minutes after my appointment time. They did not let me speak. They fired many questions about my skin condition and seemed to not listen to the problem that started the condition.

They did not apologise for the 10 minute lapse in consultation. They repeated the treatment for the condition several times despite the fact that I understood this the first time they said it.I felt that they were very abrupt and did not listen to me. I never want to see this Doctor again and I really would like a second opinion.

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Responses

Response from Christine McNeill, Patient Affairs Manager, Hairmyres Hospital, NHS Lanarkshire

Dear my appointment

I am really disappointed to read your comments regarding your dermatology appointment at Stonehouse Hospital. We aim to deliver person-cenrtred care and treatment at all times and this is not the standard we would expect. In order that we may learn from your experience I would like to discuss this with you further. I would therefore be very grateful if you could contact me on 01355 585325.

Regards

Christine

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Response from Eileen Clarke, Senior Nurse, Care of the Elderly, Monklands Hospital

picture of Eileen Clarke

Dear my appointment

Thank you for taking the time to write this post.

I am dissapointed that this has been your experience at the Dermatology Clinic and am really keen that we learn from your comments. As the Senior Nurse for Dermatology, this is not what we would want you to experience at your consultation. I will share your post with the dermatology team and would be happy to discuss your concerns in person or by telephone. You can contact me direct on 01236 713288.

Kind regards

Eileen

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