"Poor service"

About: Bishop Auckland Hospital

Just though I would write a review don't usually do this but very unhappy about the quality of service. Firstly after making an appointment to see the doctor as my child has a lot of spots thinking either chicken pox or measles as he has had his first year jabs, we were greated by a less helpful receptionist. The receptionist sat us down and after a half hour wait we asked how much longer, the receptionist then walked out and came to tell us the doctor was not turning in. Walking away the receptionist was talking about how shocking the place was this did not fill us with confidence. Finally we saw a doctor and all the doctor did make the child cry didn't really make us feel like the doctor cared and the asked if it was our first (which it is), this felt like the doctor was trying to insinuate that we were just panicking. The doctor has not filled me with confidence that my child is ok and will be making a further appointment to see my child's gp. Very poor urgent care department.

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit with your child to the Urgent Care Centre at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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