"This hospital reception area and ..."

About: Sunderland Royal Hospital

(as the patient),

What I liked

This hospital reception area and corridors are generally clean, well lit and well sign posted though those extremely uncomfortable, cheap and nasty wooden chairs in the reception area all need to be thrown on a bonfire this November!

The receptionists are very polite & helpful, and most, though sadly not all of the nursing staff are helpful.

What could be improved

As a disabled person I found the changing cubicles in the Urology department at this hospital an absolute joke. There were no support handle to hold onto to prevent falling and the wall mounted stool available was so low that the only group of people that would benefit from it would be children.

However, the worse is the lack of meaningful dialogue between the Consultants/Doctors and their Patients.

Far too many times have I expressed my views as to what I can and cannot do when I'm asked to attend this hospital for medical procedures. I'm always told that these procedures will be adjusted or modified to suit my needs.

Needless to say that when I arrive at whatever department for whatever procedure, the medical staff always state that they have received no additional information or instructions concerning my other health problems and they are never willing to adapt nor modify the way they carry out their procedures on the day.

This has happened to me so many times during the past 10 years at this hospital that I've now instructed my GP to never refer me to any consultant at this hospital again.

Anything else?

This hospital seems to follow the existing Disability Discrimination Acts right up to the point when the patient enters their consultant's room and then it's a case of "We're in charge here and we'll do it our way!"

Story from NHS Choices

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