"Much improved"

About: St Mary's Hospital

I have been highly critical of the care I received at the Endoscopy unit in previous years, for flexible cystoscopies. Having had to visit twice in the last week for gastroscopy and cystocopy I felt it only fair to comment on the significant improvement in the services from the new location. The staff attitude was considerably better and I felt that the their clinical approach was also improved with far less pain than I have experienced in the past. Good to see the hospital improving.

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Responses

Response from St Mary's Hospital

Thank you very much for taking the time to post this valuable feedback, which has been shared with the Endoscopy team. I am pleased to read that you have found the services improved, and that the staff were improved in their attitude and approach. As a Trust we always strive to provide high quality services and it is great to see that the new unit has enabled a significant improvement. May I take this opportunity to wish well for the future.

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