"The ward i was in was not always ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

The ward i was in was not always cleaned properly there was feaces on the floor of the toilet area also used swabs on the floor i complained to the nusing staff again and again but nothing was done about this i contracted C-diff as a result and i am considering paying to go private in the future

What could be improved

The cleaning staff should be properly trained also the wards should be cleaned with bleach as they used to be in days gone by

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Responses

Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. We are sorry that the service you received on this occasion did not meet our usual high standards.

We would like to investigate this matter further, to do so we would need additional information, we would be grateful if you could please contact our confidential Patient Advice and Liaison Service (PALS) on 01539 795 497 or via email at pals@mbht.nhs.uk.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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