"Impressive service"

About: Royal Berkshire Hospital

I arrived at A&E on Sat 20th Aug at around 18.15hrs, after sustaining a fall - about 20 yds from my home on return of my dog walk at approx.17.15.

He is a rejected Guide Dog who is traffic shy. A local noisy passing lorry approached us from behind which is a classic cause of a reaction. Following the guidelines from GDBA this is almost always surmountable, however this time I didn't have the lead wrapped short enough around my wrist, together with a distracting treat, to reign him in. As the van passed my dog jumped and took off to follow, & I was caught in the momentum - unable to stop, so put my arm out & slid along the grassy verge.I knew immediately the wrist was broken, & rang my husband (who came back from the nearby golf course) to take me to A&E. where we arrived just around 18.15. The waiting time displayed was approx. 2 hrs, After triage, by a Nurse Practitioner, X,ray, plastering,, re X/ray, then assessment by a Dr. The doctor was a very pleasant well spoken, who explained fully the scenario, and possible future plan. We left at around 21.15 - with a fairly hefty car park bill! My husband and I both agreed the whole episode was very satisfactory & all the staff extremely efficient, friendly, very caring & supportive. A big Thank you to them all. Judith MacBeth

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Responses

Response from Royal Berkshire Hospital

Thank you for your positive review of your recent visit to the Emergency Department. It is always lovely to read feedback when we have succeeded in providing the level of care we strive to achieve. We do hope you are recovering well and apologise for your hefty car park bill!

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