"Before Care Great After Care Not Good"

About: Good Hope Hospital

I had a planned c section at Good Hope. All involved prenatally were great including midwives, surgeons, doctors, anaesthetists. Recovery room again great care and once on the maternity ward midwives were kind. However these are the issues I faced, when asked for someone to change the urine in my cafita I was left twice for 1.5 to 2 hours before someone did this and had to ask twice. On the second day I was told by a support midwife to not get breakfast as someone would get this for me due to having a cafita. However at 8.8.15 I was concerned that I would be forget as I had been told the previous day that someone would get me lunch and no one came (a visitor got this for me) so I rang the bell and a support midwife entered and I asked if they could get me some breakfast, to which the midwife replied 'you can walk,' This made me feel patronised I explained that we were told someone would come to order breakfast and that I was still in pain and would find it difficult walking to the end of the corridor with a full cafita and a tray, the midwife told me I was "rude' and I am still in disbelief at the amount of compassion! Also I was left 7 hours without pain relief even though I was asked numerous times and my husband had to buy me some nurofen from a local pharmacy.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Lindsay

thank you for your feedback regarding your recent planned caesarean section at Good Hope Hospital, congratulations on the safe arrival of your baby!

I am pleased to read that you found all of the care you received until your stay on the post-natal ward was great, but am concerned at some of your experience afterwards.

Can I please ask you to contact our Patient Services Team at your convenience so that some more information can be established and your experience looked into?

It would be most helpful and we look forward to hearing from you.

Patient Services can be contacted on 0121 424 0808 or by email:

bhs-tr.Complaints-ConcernsandCompliments@nhs.net

This email address is case sensitive.

I hope this is acceptable and once again thank you for providing your feedback, it is very important to us.

Kind regards

Marie Helebert

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