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Friendly staff helped my daughter's care

Posted By nel emm

"Friendly staff helped my daughter's care"

About: University Hospital Monklands / Ear, Nose & Throat (Ward 9)

(as a parent/guardian),

My 16 yo daughter had a tonsillectomy at the DSU recently and I would like to praise all staff involved in her care & treatment.

She was extremely anxious and the staff went above & beyond to make the whole experience a little easier for her. Each member of staff was helpful, friendly, understanding and caring.

Especially the staff nurse who monitored my daughter in recovery, pretty sure her surname was Miller...well done! NHS needs more nurses like you.

Keep up the great work folks. Thank you all so much!

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Responses

Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 22/08/2016 at 14:28
Published on Care Opinion at 16:15

picture of Karen Phillips

Dear nel emm

Thank you for taking the time to post your daughters experience in the Day Surgery Unit at Monklands Hospital.

It will be my pleasure to pass on your kind words of encouragement and I'm sure the nursing staff will be delighted that they managed to relieve your daughters anxiety which resulted in an easier experience through her surgery. Nurse Miller will be thrilled to have a special mention.

I hope your daughter is recovering well following her operation, and pass on our best wishes to her.

Kindest regards

Karen

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