"Hospital stay"

About: Royal Blackburn Hospital

2 nights stay in the MAU B ward...unable to sleep, too busy, supposed to be resting, no chance! Too noisy, staff laughing loudly at 2pm in the morning, no consideration for patients. Had to ask nurse to turn lights out on ward at 3pm to enable us to sleep. Transferring patients at 3pm all well and good but can you not do it quietly? We are in there because we are poorly and trying to rest whilst waiting for transfer onto another ward......no chance. Care on the cardiac ward after transfer fantastic! I was absolutely shattered and desperate for sleep, there is no way you can do this, shame really. 2 of the nurses on MAU should never have taken up nursing, ignorant, no compassion and not interested in patient opposite that couldnt reach his drink, I had to get out of bed to help him.....not good care. Shame really as all the tests done fantastic and staff good there, just the MAU dept, lets you down.

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Responses

Response from Royal Blackburn Hospital

Many thanks for your comments regarding your admission to the Acute Medical Unit B at Royal Blackburn Hospital and thank you for taking the time to do so.

I am so sorry you are unhappy with your stay on the unit, and I will ensure that your comments are brought to the attention of the senior staff for the Unit.

If you would like us to investigate your concerns further please contact me (Melissa Almond) on 01254 734087 or alternatively you can email me at melissa.almond@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Patient Experience Facilitator

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