"Completely unacceptable"

My husband was admitted for emergency surgery here and the entire experience was utterly shocking and upsetting (just like the last time we were here). The ward sisters were unhelpful, rude and made my husband walk out to the corridor despite being in excruciating pain rather than let me visit him in the ward briefly before being taken to surgery. Upon discharge a junior doctor gave an entirely wrong account of what procedure was actually performed (thankfully we bumped into the surgeon on our way out who told us what had really been done) and no information regarding aftercare, recovery etc. The next day the ward was under obligation to organise a nurse to visit my husband for aftercare but despite several calls and enquiries on our side no one came and rather than with an apology we were left with rude, indifferent, unsympathetic and unhelpful nurses who refused to give us any contact or way of making sure his wound would be attended to. We are still waiting and are feeling utterly helpless and shocked that this is supposed to be medical care.