"What an Asset...!"

About: Scarborough General Hospital

Having used the facilities of hospitals across the UK including Central London, I sometimes think those at Scarborough Hospital is grossly undervalued by the local population. I'm particularly saddened by some of the negative reports that appear in the local press. Although visibly under pressure, in my experience,I've found the staff, from consultants to cleaners, not forgetting those employed in admin, show extraordinary compassion towards their patients. Considering that during the holiday season the local population increases threefold, not matched by more staff, is it no wonder then, that the A and E department at times comes under extreme pressure? As someone who has been involved in system analysis, I do however think that combining A and E with the G.P. 'Out of Hours' service and sharing the same facilities, though financially advantageous, the combined department is sometimes in extreme overload to the point it is closed - A few days ago I had reason to call an ambulance for an elderly neighbour living in Hunmanby. Had she required hospital treatment this would have been at York Hospital.

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Response from Scarborough General Hospital

Thank you for taking the time to contact us, we really value your feedback.

It's great to hear of your observed compassion to all our patients from staff at all levels. I will be very happy to share your constructive feedback with the Directorate Manager of the Emergency Department. We would be happy to discuss your concerns regarding staffing levels and shared facilities between the Emergency Department and the Out of Hours service further, if you wish to get in touch then please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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