"Would not use this facility again"

About: St Mary's NHS Treatment Centre

After booking in, I was told I would be seen by a nurse practitioner within 30 mins. After 50 minutes, I had still not been seen, so went to ask. I was then seen by a HCSW, who said I needed to be seen by a nurse practitioner. No mention of X-rays for a suspected fracture was made. We waited a further 40 minutes, then left . We did not bother telling reception again. This is the second time a member of my family have used this facility and both of us are distinctly unimpressed.

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Response from St Mary's NHS Treatment Centre

I am extremely sorry that your experience of the Centre was not positive. We welcome feedback on all aspects of the care we provide and the Lead Nurse – Kath Jones, would appreciate an opportunity to discuss this with you further, to ensure that we can provide a caring service at all times.

The Lead Nurse would be very grateful if you could contact her on kath.jones@careuk.com.

Kind Regards

Alison Lawrence

Clinical Quality Improvement Manager

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