"Respiratory clinic always running late"

About: Luton & Dunstable Hospital

Everytime I come to this hospital with my mum they are always running late like always 1 hour late my mother is elderly and this really stresses her out everytime we have to come to this hospital I understand a few minutes late but this is just very stressful for my mother I really think this needs to be addressed seriously

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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