I was referred to the Caludon by my GP and I now wish they hadn't. The counsellor I saw would rather hear their own voice than to listen to what I was saying to the point where they might as well tell me them self what I should say, the doctor wants to put me on a complete new course of medicines and when I said what I'm on now is working, they would rather continue with what they want to do and if that doesn't work we go back to square one in finding out the best medicines, logically it makes no sense. This may sound ranting, but on a serious note, 50% that has left a review is really unhappy with the service, which means that the government either introduce further training for the staff or slash the budget by 50%. If this review is a reflection of the overall feelings of patients in this clinic then the tax payers money are being wasted as productivity of the staffs are only 50%. I will maintain the integrity of the staffs that I am referring to so I will not put there names on here. But I truely hope these reviews are taken seriously.........

Story from NHS Choices

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Response from Wayside House - Trust HQ

Thank you very much for your comments about this service. We work hard to listen to all the feedback we receive, and use this to try to improve the services we provide.

Our staff work hard to take account of the specific needs of all the people who come to us for help. I am sorry if this appointment didn’t feel this way to you.

Comments posted on NHS Choices are helpful as they raise issues for us to consider. But they are not the best place for us to hear detailed feedback that we need to hear about our services, especially where this concerns an individual patient..

It would really help us if you could speak further to our Patient Advice and Liaison Service (PALS) about your experience, who will be able to help make sure your detailed feedback is considered fully, that we consider what we should do to improve our service, and that we provide a more personalised response to you.

Thanks again for your comments.

Please contact:

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane




0800 212 445 (Freephone)

024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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