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Minor operation performed under GA

Story from nhs.uk

"Minor operation performed under GA"

About: Friarage Hospital Site

I attended this hospital in August to undergo a minor operation under GA.

I was due to stay in over night but was discharged within 3 hours of the operation.

I contacted the hospital 12 hours later for urgent advice regarding medication and was told that it was not their responsibility and they told me to speak to my own GP.

As it was a weekend I ended up contacting 111 and some 8 hours later was offered help from a nurse not a GP.

The aftercare treatment is dreadful.

The medication I was given upon discharge was totally inadequate.

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Responses

Response from Friarage Hospital Site 7 years ago
Friarage Hospital Site

Submitted on 23/08/2016 at 15:41
Published on nhs.uk on 24/08/2016 at 02:31

Good afternoon

Thank you for leaving comments on the NHS Choices Website regarding the care and treatment afforded to you recently under General

Surgery at the Friarage Hospital, Northallerton (FHN).

I am very sorry for your recent negative experience following minor surgery at FHN.

The concerns raised relate to early discharge, a lack of post-operative advice and problems with medication.

Please contact me on the number below to discuss taking these issues further through the Patient Advice and Liaison Service (PALS) or the formal complaints route, otherwise please be assured that Senior Managers for the relevant area will be briefed on your comments and the members of staff concerned will be made aware of the feedback received from you.

Thank you again for your comments, and please accept my apologies that the care and treatment you received recently at the South Tees Hospitals NHS Foundation Trust did not meet your expectations.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 850850, x53725

Email: margaret.robinson@stees.nhs.uk

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