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Harris Birthright - Terrible phone system

Story from nhs.uk

"Harris Birthright - Terrible phone system"

About: King's College Hospital (Denmark Hill)

I have called the Fetal Medicine Unit on Denmark Hill to change a routine scan appointment. I was number 2 in the queue when I called, 20 minutes later I went to number 1. I have been holding for a total of 44minutes and still no answer....not good

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Responses

Response from King's College Hospital (Denmark Hill) 7 years ago
King's College Hospital (Denmark Hill)

Submitted on 30/09/2016 at 12:41
Published on nhs.uk on 01/10/2016 at 02:30

I am sorry to hear that your experience has not been satisfactory. It would be helpful if we could have a bit more information so that we can look into the issues that you have raised and I would encourage you to contact our Patient Advice and Liaison Service on 020 3299 3601 or email PALS at kch-tr.PALS@nhs.net

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