"Rude X-Ray receptionist"

After seeing the GP due to a small accident in May that resulted in a painful wrist and the GP telling me to take Ibuprofen and that it will be better after 6 to 8 weeks, I was still in pain after 8 weeks and went back to the GP who sent me for an X-Ray, they said I may have to wait a week for the result but I should get it straight away. The X-Ray will show any fractures and we can eliminate that to find out what's wrong.

When I went to the community hospital for the X-Ray, the receptionist was so rude - and said 'well, you can wait a week for the result as you have already waited 2 months'... like I had a choice to just go and say 'hey I like an X-Ray please' before then when the GP told me to wait up to 8 weeks to heal.

Anyway I have been back to the GP since and found out I have tendinitis and damaged ligament and I am now receiving private physio treatments. I didn't mind waiting for 1 week for results but it was the receptionist being rather rude with lack of customer service skill that I am annoyed about.

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Responses

Response from Woking Community Hospital

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around staff attitude and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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