"Fantastic experience"

I had been putting off dealing with my cataract problem for a long time because like most people I was very nervous at the prospect. I was persuaded by my sister to get a referral from my optician to spamedica at Newton le willows as she had recently had both eyes done and she assured me that I would be OK. How right she was. Within a few weeks I attended the clinic for my pre op assessment feeling very nervous. I was seen by a succession of very professional and caring staff all of whom were informative and caring putting me at ease. I was informed that sedation would be available on the day should I need it which at this point I felt was likely. On the day of the surgery I was cared for so well that I felt relaxed and confident. I didn't request sedation and went through the proceedure without a problem totally pain free. After four weeks during which I was required to apply drops daily I attended the clinic for a final assessment and was discharged. My eyesight is now great and I am so pleased I found this place. I cannot thank them all enough.

Story from NHS Choices

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Responses

Response from Medical Centre

Dear Ray,

Thank you very much for taking the time to leave feedback on your recent SpaMedica experience.

We are delighted to read that you are happy with the care you received while at SpaMedica, and that you were put at ease by our staff; so much so that you underwent the procedure without sedation. Your feedback has been relayed to the team at Newton-le-Willows, who are very grateful for your kind words. We are also pleased to read that your eyesight has been restored and you are now enjoying clear vision once again.

Thank you once again for your positive feedback. It is very much appreciated, and helps us evaluate our services so we can continue to provide the very best care for our patients.

Best wishes,

The SpaMedica Team

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