This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Secretary -pleasant, professional, caring and informative

Posted By LMCG

"Secretary -pleasant, professional, caring and informative"

About: Glasgow Royal Infirmary / General Surgery (wards 64, 65, 66,& 67)

(as the patient),

I have had a very confusing and worrying wait for results from Glasgow Royal Infirmary General Surgery (outpatient clinic A- Dr McKay) - after a week of conflicting information from various people I managed to speak to his Secretary who I have to say was the most pleasant, professional, caring and informative person I had the pleasure of speaking to. She explained the waiting times for the Pathology reports, reassuring me and giving me simple but very important information that I should have been given the day I had my surgery.

I want to make sure she is told that I appreciated what she done for me and that Glasgow Royal Infirmary are very very lucky to have someone like this working on their team.

A big thank you to be passed on. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 24/08/2016 at 13:05
Published on Care Opinion at 15:29

Dear LMCG

Thank you for taking the time to post on Patient Opinion. Firstly, I would like to say sorry that you were given conflicting information about your health. This must have only added to your worry. However, I am pleased to read that the secretary you spoke with provided you with correct information in a kind and caring way. As you say, this would have given you much needed reassurance.

I will ensure that your kind words are passed on and the secretary will be delighted to receive such positive feedback.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k