"as soon as I walked in the endoscopy unit, staff were brilliant"

About: Crosshouse Hospital / General Medicine

(as the patient),

Last week I went in for a sigmoidoscopy. The care I had was brilliant, as soon as I walked in the endoscopy unit all the doctors and nurses and staff were brilliant they went over and above in terms of being helpful and kind. They were friendly and informative whish helped to make me feel at ease. I think it’s easy to criticize companies but not so easy to give compliments so I thought I’d let them know how well they did.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Rocket301,

Thank you, what lovely feedback. The team will be delighted to hear you found their care to be so good.

If you had to fast, I bet you enjoyed your tea that night.

Best wishes,

Eunice

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Update posted by Rocket301 (the patient)

The praise was fully deserved. Was put at ease straight away. All staff were brilliant. Very much appreciated. Thanks

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

You are most welcome.

(Sent on behalf of the staff)

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