"as soon as I walked in the endoscopy unit, staff were brilliant"

About: Crosshouse Hospital / General Medicine Crosshouse Hospital General Medicine KA2 0BE

Posted by Rocket301 (as the patient), 7 years ago

Last week I went in for a sigmoidoscopy. The care I had was brilliant, as soon as I walked in the endoscopy unit all the doctors and nurses and staff were brilliant they went over and above in terms of being helpful and kind. They were friendly and informative whish helped to make me feel at ease. I think it’s easy to criticize companies but not so easy to give compliments so I thought I’d let them know how well they did.

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 25/08/2016 at 18:03

Published on Care Opinion on 26/08/2016 at 14:49

Dear Rocket301,
Thank you, what lovely feedback. The team will be delighted to hear you found their care to be so good.
If you had to fast, I bet you enjoyed your tea that night.
Best wishes,
Eunice

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Update posted by Rocket301 (the patient) 7 years ago

The praise was fully deserved. Was put at ease straight away. All staff were brilliant. Very much appreciated. Thanks

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 29/08/2016 at 14:51

Published on Care Opinion at 16:02

You are most welcome.
(Sent on behalf of the staff)

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