"Excellent hospital and outstanding staff"

Leading up to my operation I was extremely anxious, on the day of the operation I arrived at 7:30 AM, I was greeted by very helpful receptionist who dealt with me promptly and efficiently. After a short wait in the waiting room a nurse came and took me to my room and started the admission procedure, the nurse could tell I was extremely nervous and anxious about the operation this was due to having a previous bad experience at the dentist many years ago where I felt ithem taking my teeth out due to the lack of gas.

The nurse reassured me and made me feel a lot more at ease, I also had a visit from the physiotherapist the surgeon and the anaesthetist all within three quarters of an hour of arriving in my room. I was taken to the anaesthetic room where again the anaesthetist reassured me, the next thing I woke up and my knee operation had been done I was in no pain or discomfort.

I returned to my room and was soon sitting up having a cup of tea and some toast while my blood pressure and other observations were being taken, I was ready to go home by 11 AM which I was really surprised how quickly I had come round, I have to say from arriving to leaving the service, care and attention I got from all-staff was absolutely fantastic five stars all round.

Story from NHS Choices

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Responses

Response from Euxton Hall Hospital

Dear Rob

Many thanks for your excellent feedback. I will be sure to share your journey and experience with my whole of staff. We strive every day to deliver a good experience for patients through managing the individual care needs of each patient and your story really shows that. Hopefully others will read your post and this will reassure them if they are thinking of choosing Euxton Hall Hospital for their surgery.

Best wishes in your recovery.

David Winters

General Manager

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