"Great Experience"

About: Burnley General Hospital

I attended Ward 15 for a total knee replacement on the 1st August this year.

I was quite apprehensive, having never undergone major surgery before.

I had decided that a general anaesthetic was the way forward for me, mainly because I would know little about the procedure.

However, by the time I went down to theatre, having spoken to the anaesthetist, I had agreed to have the spinal block and how pleased I was to have taken that option. I was able to experience the hustle and bustle of the theatre staff as well as the noise and the whole thing passed in a blur.

At no time did I feel in any way uncomfortable or experience any pain and the real bonus – no after effect of the general anaesthetic.

The net result was a shorter recovery time and quicker rehabilitation.

Throughout the three days of my stay I was treated like royalty by the dedicated staff and was up and about the morning after surgery on a walking frame.

Before long the physios had me on crutches and shortly after that I was fit for discharge.

What a great team of nurses and doctors and whilst they all deserve a mention, I will say that both day and night staff were remarkable; cheerful, helpful, encouraging and supportive, making such a traumatic experience an entirely positive one.

Many thanks.

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Responses

Response from Burnley General Hospital

Thank you so much for your comments regarding your experience of Ward 15 at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to hear that the staff looked after you so well, and made your experience such a positive one.

I will ensure your comments are passed onto the staff who I am sure will be delighted to receive such wonderful feedback.

If you would like to talk through your admission with one of our Patient Experience team so we can understand what made this such a positive experience for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me on 01254 734087 or email the team at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Melissa Almond

Patient Experience Facilitator

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