"Don't try to speak to them over the telephone."

About: Scunthorpe General Hospital

I've visited this hospital on several occasions and found the cleanliness to be generally okay. However, the level of service over the telephones is very poor. A number of departments (urology being an example) will often fail to pick up calls or leave you waiting for up to an hour. I recently spent an hour in the telephone queue only to be transferred to a receptionist who told me that that department 'wasn't picking up at the moment'. You try to leave messages or send emails, only to receive warning letters for not attending appointments.

I wouldn't recommend this hospital to family or friends.

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