"Made to feel like I was a time waster"

About: Furness General Hospital

I was seen 45mins late but was not informed of any delays when booking in with reception.

I was then called for my appoint with no apologies for them running late. Coming from a medical back ground I understand that running late can happen but patients should be kept informed of delays. The consultant then asked me why I was there. I started telling them my symptoms for them to stop me and asked again why I was there. I answered because the GP had referred me and started going through my symptoms again. They stopped me again and said why are you here that sounds like a bowl problem and not a GU problem. They then went on to tell me that GP have 6 weeks placements to help prevent them wrongly referring patients. Not sure why I was told this. I am still in pain and have new symptoms that I did not have before but I now feel I have no where to go after being spoke to in that manor. I have worked ina medical environment and have been part of the CQC process which is why I have felt the need to write this review

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Response from Furness General Hospital

We are really sorry to hear that your experience at Furness General wasn't what you would expect and are very keen to investigate and respond directly to you. We would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry out that work and respond directly to you. Thanks again

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