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Excellent care from day surgery team

Story from nhs.uk

"Excellent care from day surgery team"

About: Hospital Of St Cross (Rugby)

I attended the Day Surgery Unit at St Cross Hospital yesterday for a septoplasty procedure. From the moment I stepped onto the unit I felt very much at ease and reassured.The Nurses, Student Nurse and HCA's on the unit gave excellent care and were always so friendly to both the patient's and their relatives, ensuring everyones needs were met before and after surgery.

I would also like to praise all of the staff down in theatres, including the Anaesthetists, Theatre Nurses and Consultant/Surgeon, who were extremely reassuring and caring just before I had my anaesthetic. It made my first time having an operation and a GA much more bearable and for that, I am extremely grateful.

I am also very appreciative of the team in recovery who looked after me so well, when I was still a bit out of it and not knowing what was going on! The care that all of the staff showed was second to none and I would definitely recommend this hospital for elective surgery.

Thanks so much to all who were working on Tuesday 16th August x

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Responses

Response from Hospital Of St Cross 7 years ago
Hospital Of St Cross

Submitted on 18/08/2016 at 11:43
Published on nhs.uk on 19/08/2016 at 02:30

Thank you for providing feedback on your experiences this week of the Day Surgery Unit at the Hospital of St Cross in Rugby to have a septoplasty procedure .

It was so nice to read your comments about our staff making you feel so cared for and at ease before and after your operation. This is exactly the standard of care which we aim to provide to all our patients.

I have passed your comments on to the Hospital Manager and the Modern Matron so they can share your thanks with the team involved.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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