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Impossible to contact A &E

Story from nhs.uk

"Impossible to contact A &E"

About: Brighton General Hospital

I was told my 97 yr old mother had been taken to Brighton hospital by the ambulance. I have waited n the phone for in excess of 20 mins & they won't even answer. I am 50 miles away I don't know where she is. the switchboard can't connect me . intolerable. There should be clerical staff not medics manning phones all the time. no wonder it's rated inadeqaute

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Responses

Response from Brighton General Hospital 7 years ago
Brighton General Hospital

Submitted on 05/09/2016 at 17:36
Published on nhs.uk on 06/09/2016 at 02:31

I am really sorry that you have had such poor experiences with A&E and the poor communications regarding your Mother.

Please contact the Patient Liaison Advocacy Service (PALS) on 01273 664683 or 664973 or email on pals@bsuh.nhs.uk, if you wish to discuss this matter further.

Kind regards,

Hannah Pacifico

Patient Experience Team

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