"The staff were very sympathetic and helpful"

About: East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I fell in my bathroom at home and broke my wrist and cut my head. I arrived in the Emergency Department at about 9. 00 am and was dealt with quickly and kindly. The procedure for getting my wrist back into position was explained to me and I was given gas and air during the procedure. The staff who dealt with me were very sympathetic and helpful.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear annewithanE,

Thank you for sharing your story. I am pleased to hear that you were treated promptly and with care and compassion by our staff. I will ensure that your comments are passed our emergency department team.

I hope you are now well on the mend.

With best wishes,

Cathy White

Patient experience lead

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