"Good and bad"

About: Darlington Memorial Hospital

I visited A&E and was treated promptly and professionally, however after being told I would have to be admitted, I was left in a corridor for 6 hours before a bed became available. I want to point out this was not the departments fault, they were really busy and did the best they could. I was admitted to ward 14 first and then moved to ward 41, both wards gave excellent care. Somebody really needs to do something about the wait for beds when being admitted. Also car parking needs to be looked at, when family visited they found it really difficult to find a car parking space.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with some of your experiences on this occasion and we will make sure your feedback is passed to the Matrons and Sister for all departments - i am sure they will be pleased and encouraged that the care was excellent on Wrds 14 and 41.

We will also pass this to the Car Parking Manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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