"Brunel Ward"

About: Ealing Hospital

My second visit to brunel Ward for day surgery. Both times the nurses have been exceptional and very attentive. The doctors! well thats another matter....very rude and have no manners when dealing with patients. My doctor who performed the surgery sent a junior doctor to discharge me after the procedure, who was unable to answer any of my questions and was just as rude as the other doctors. The anaesthetists are lovely and really put you at ease before the procedure.

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Responses

Response from Ealing Hospital

We are sorry to learn about your experience.

We take such feedback seriously and would like the opportunity to discuss this with you in more detail.

Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at lnwh-tr.ehPALS@nhs.net

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