"Breast Care Clinic"

About: Basildon University Hospital

I would like to highly commend all of the staff at the Breast Care Clinic at Basildon Hospital.

I was referred by my GP on Thursday 4th August and received an appointment at the Clinic for Tuesday 9th August.

I was very anxious about this appointment and what the outcome would be but the staff there made every effort to put me at ease.

I would especially like to thank one of the Nurse Specialist - for their cheerfulness and understanding of the situation.

This Nurse made what was a rather difficult time much easier to bear.

All of the staff were very understanding and supportive.

Fortunately, in my case, the outcome was good.

However, if this had been different, I know I would have had faith that my treatment would have been excellent.

Please pass on my thanks to the Breast Care Clinic Staff.

Thanks.

Penny Lansley

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Basildon University Hospital

Dear Ms Lansley

Thank you for your feedback following your recent appointment at the Breast Clinic at Basildon Hospital.

We were pleased to hear that your experience was a positive one and will ensure your kind words are shared with staff in the Unit.

The staff are aware that patients attending the Unit may often be very anxious, and carry out their roles with skill, professionalism and sensitivity to ensure the patients aare supported through this.

We are pleased that your outcome was good and wish you all the very best for your future good health.

Thank you once again.

Kind regards.

  • {{helpful}} of {{total()}} people think this response is helpful