"A&E and Dental surgery"

About: Bristol Royal Infirmary

I have been in the BRI twice in the last two months and the treatment has been excellent on both occasions. Last month, I dislocated my knee. The staff in A&E were extremely helpful and got me the treatment I needed quickly and efficiently. Follow up appointments for physiotherapy were booked regularly and have all been of fantastic help and quality. Yesterday, I was admitted in to day surgery for the extraction of impacted wisdom teeth. I was rather anxious, as I had never been under general anaesthetic before, but the professionalism of the whole team put me at ease. The pre-op team were lovely and even managed to put a smile on my face with a few jokes. The surgeon and anaesthetist both came to see me beforehand, explained exactly what was going to happen and answered any questions I had. The surgeon then came to see me afterwards in recovery to explain how everything went. I spent a couple of hours in recovery before feeling well enough to go home and I was provided with a bag of medication and clear instructions for how/when to take them, along with general after care. I recieved a call from one of the nurses this morning, just to check how I was. A really brilliant service.

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Response from Bristol Royal Infirmary

Hello. Thank you for taking the time to leave your feedback. We are so glad to hear about the wonderful care and treatment you received during your time in hospital. We will pass on your message to the relevant team so that they are aware of your feedback. Thanks again for your comments and we wish you all the best.

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