"A & e was awful."

About: Luton & Dunstable Hospital

I took my mum to gp who said they wanted my mum to go to a & e. The GP rang 1st . When we arrived we gave letter it took 2 hours just for a nurse to do blood pressure. Even explained mum had denemria and get worries in new places. Had to keep asking when will be seen.

Medical doctor took for ever just to talk to my mum she was not given respect for an elderly person.

So disappointed

Story from NHS Choices

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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