"Excellant care"

About: Burnley General Hospital

I spent a few hours on the day case unit on the 15th august this year and I have to say I was really impressed with the care I received. I had never been to Burnley before and was quite anxious but the staff were marvoulous. THe hospital is clean and the atphosphere is very friendly and I would not be avxious again. Thankyou to all the staff on the ward and in theatre.

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Responses

Response from Burnley General Hospital

Dear Joan

Many thanks for your comments regarding your experience on the Day Case Unit at Burnley General

Hospital and thank you for taking the time to do so.

I am so pleased that you were impressed with the care you received and that you found the hospital to be clean and the atmosphere very friendly. It is understandably worrying coming into hospital for any procedure but I am pleased our staff were able to allay your anxieties.

I will ensure your comments are shared with the team who I am sure will be delighted to receive such lovely feedback.

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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