"10 Calls (11 now) to change an appontment?"

About: Royal Surrey County Hospital

I was sent a letter confirming an appointment made for me with Audiology.

The date clashes with an important conference for my work so I need to re-arrange the appointment as soon as possible.

At 9:10 am I made my first attempt via Audiology's direct numbber-after a couple of minutes of ringing their phone clickdd into a recorded message which is totaly unrelated to my rason for calling. Then the call was ended.Repeat the process 10 times (direct calls, throught outpatient appointments, main switchboard and general inquiries. I got the exact same result every time. The final call was to the main number of the hospital (another 10 minutes) when I asked to speak to a manager.

I was put through to some phone in the hospital but nobody could be bothered to answer the call. I have not yet managed to re-arange my appointment after 10 attempts,. That is totally unacceptable.

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Responses

Response from Royal Surrey County Hospital

Hi,

I'm sorry to hear that you have not been successful in your attempts to change your appointment.

Please email us at rsc-tr.communications@nhs.net so that we can get some more information and can arrange for a member of the audiology team to contact you.

Kindest regards,

Communications

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