"10 Calls (11 now) to change an appontment?"
About: Royal Surrey County Hospital Royal Surrey County Hospital Guildford GU2 7XX
Posted by Rob_bhafc
I was sent a letter confirming an appointment made for me with Audiology.
The date clashes with an important conference for my work so I need to re-arrange the appointment as soon as possible.
At 9:10 am I made my first attempt via Audiology's direct numbber-after a couple of minutes of ringing their phone clickdd into a recorded message which is totaly unrelated to my rason for calling. Then the call was ended.Repeat the process 10 times (direct calls, throught outpatient appointments, main switchboard and general inquiries. I got the exact same result every time. The final call was to the main number of the hospital (another 10 minutes) when I asked to speak to a manager.
I was put through to some phone in the hospital but nobody could be bothered to answer the call. I have not yet managed to re-arange my appointment after 10 attempts,. That is totally unacceptable.