"Appalling phlebotomy service / car parking charges"

About: County Hospital (Stafford)

We had to come from Cannock. First of all, its disgusting paying for a disabled space then having to drive around for 20 mins before a space became available after dropping mom off at entrance. Then we had to wait over an hour and ten mins for our ticket to be called. The receptionist had to let us know of delay as phlebotomy staff didnt. They were so slow and two on compared to Cannock (same morning - 3 staff and no parking charge!).

The cost of parking was £2.80!!!! Why cant more staff be available for busier periods!!!!!

Why cant there be a TV LIke x-ray / pharmacy / endoscopy to while away a boring amount of time!

And to finish off- why doesnt outpatients appear in drop down menu for 'which department'?

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Responses

Response from County Hospital (Stafford)

I am so sorry to hear that you had a poor experience during your recent visit to County Hospital. I have shared your feedback with the department manager. She informs me the team have significant challenges with regards to space to accommodate any more members of staff and are aware of the frustration this may cause for patients waiting. However, she has asked me to assure you that they are consistently looking for ways to improve the service delivered by the Phlebotomy Team and have several projects in development to increase space and efficiency in the department.

Thank you for taking the time to share your comments.

Kind regards

Rebecca Smith, Quality Improvement Facilitator for Patient Experience.

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