"Fantastic service"

About: North Tyneside General Hospital

We arrive today just to drop off a sample at microbiology. We parked easily, walked in, asked at reception for directions which were given to us but they were quite complicated as the department was quite a way away. We started to walk and then met a lovely volunteer who took us on their buggy to the department. They were very kind and friendly. We arrived at the microbiology department to be met but a friendly person who answered all of our questions and told us what would happen next. As we came out of the department the person in the buggy was waiting for us to take us back. We were in and out within about 10 minutes and therefore parking was free! What a fantastic experience - thank you so much.

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Responses

Response from North Tyneside General Hospital

Dear Sir/Madam,

What a lovely review of North Tyneside General Hospital.

I am so pleased that you had such a fantastic and speedy experience with us when you came to drop off your sample at our Microbiology department. Our volunteers will be delighted to know they contributed to making your visit to us as smooth as possible. It’s wonderful that their selfless contribution is so gratefully appreciated.

I will pass your comments to all of the kind and friendly staff you came in contact with today, thank you for taking the time to share.

Take care of yourself,

Annie

Annie Laverty – Director of Patient Experience

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