"No Reply"

About: Devon Partnership NHS Trust

So the reviews in here do not inspire me to seek help. I took a leap of faith doing the online self referal and never heard back. I understand you are busy, but be careful with your phrasing don't say you will get in touch within 3 working says if it isn't something you can manage. You also say if you don't hear from people again within 2 weeks you won't continue to contact them, but it has been nearly that long and I am yet to hear anything. I now have no confidence in the service that is supposed to help me.

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Responses

Response from Devon Partnership NHS Trust

Thanks for leaving a comment on your experience of using online self-referral for our Depression and Anxiety Service. We would like to apologise sincerely for our lack of response. Would you be happy to email us with your name and contact details so we can investigate the matter and rectify any issue we find? Please send your email to dpn-tr.communications@nhs.net We look forward to hearing from you. Thanks.

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Response from Ruth McClelland, Communications & Engagement Officer, Devon Partnership NHS Trust

I met with the manager of our Depression and Anxiety Service (DAS) yesterday to discuss your comment and other feedback. She expressed her concern that you did not receive a response and mentioned that it does occasionally happen that the response from the service goes into people's spam email.

You may want to check this out but please do get in touch with us on the email above or directly with your local DAS team if you find this isn't the case. You will find all the contact numbers for our DAS teams across Devon if you copy and paste the following link into your browser:

http://www.devonpartnership.nhs.uk/Services-Directory.71.0.html?&no_cache=1&tx_svcdirectory_pi1%5Bmode%5D=abclist&tx_svcdirectory_pi1%5Bmod%5D=cat&tx_svcdirectory_pi1%5Bvalue%5D=26&tx_svcdirectory_pi1%5Bpointer%5D=0&tx_svcdirectory_pi1%5Bback%5D=%3A%3A%3A71&cHash=ee9ad43cd0505c564f08c13616aae13c

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