"The service I received was terrible."

About: Queen Elizabeth Hospital (Greater London)

Hello I was in to day after taking a overdose on fat burning tables. I have also a long history of mental health problems. But I felt and so did my mum that because I took an overdose the staff that treated me where not very pleasant no where they friendly. I felt because I was in there for what people assume on my own account that I was treated poorly. Yes I took an overdose but I surver from mental health!! I was left on a bed for ages the nurse took my blood but did not come back with my results after lying there from 11 to 3 they moved me of my bed and into a meeting room considering I still feel shaky sick and my belly is really hurting me. I was never offered a drink in my whole stay. I was left in that room with a police officer for a longer 2 hours without a nurse checking on me considering we where informed on arrival my pulse was in regular. Whilst in the meeting room I became to feel extremely unwell I became extremely hot and felt extremely sick and started having very unpleasant pains in my tummy. The nice officer left me to go find a nurse they returned without 1 and said I'm sorry the nurse said to just open the door thank a lot I was scared and in pain but what because I took an overdose I was what a waste of time. I was sick twice in that hospital. My mam got mad and brought me home no one even realised. I'm home now and writing this review as I lay in my bed still feeling poorly and still being sick when we left I was sick again and my mam said oh god it has blood in it. I still feel really unwell. I hope your staff are pleased with the line of care they took. Bunch of horrible people I'll tell everyone I know about the not care I was not given.

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Responses

Response from Lewisham and Greenwich NHS Trust

Thank you for your feedback regarding your experience at our Accident and Emergency Service. It is our aim to provide the highest level of service and I am disappointed to learn that both you and your mum's experience did not reflect this. All feedback is extremely important to us as it gives us an opportunity to improve our service.

In the meantime, if you would like to discuss any aspect of your concerns further, please do contact me on 0208 836 6000 bleep 432

Once again, I am very sorry to learn of your experience and would like to thank you for taking the time to write in.

Pauline Rafferty

Senior Matron – Emergency Pathways AEM

Queen Elizabeth Hospital

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