This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Mearnskirk House (Millbrae Ward)

Posted By Patients Daughter

"Mearnskirk House (Millbrae Ward)"

(as a relative),

My Mum has been in Millbrae since February this year, as a family we were really unsure about our Mum going into care, we tried to keep her at home as long as we could. Sadly she became unwell and was admitted to hospital for a long stay, it was then that we were advised that she go into Mearnskirk, with sleepless nights and lots of tears, we had to put our own feelings behind us and think of our Mum, thus deciding she go to Mearnskirk. It's a decision that wasn't made lightly, but was the best decision for her, we cannot fault the staff or the environment, it has a warm welcoming entrance with lovely flowers, the place is immaculately clean, we are made welcome by all the staff, and they are always happy to give us updates on our Mum. As a family we can't thank the staff enough, the care they give her is second to none, which gives us massive peace of mind. So once again, thank you so much for everything you are doing, you are some team, keep up the good work! ! !

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 24/08/2016 at 12:22
Published on Care Opinion at 15:26

Dear Patients Daughter

Thank you for taking the time to post on Patient Opinion. I can tell from what you have explained here how much your Mum means to you and the decision for your Mum to go to Mearnskirk was done with her best interests at heart. Therefore, I am so pleased to read that the care provided to your Mum and how you and your family are welcomed and kept up to date by the staff, have given you all a massive peace of mind.

Thank you for your kind words and I will ensure they are shared with the staff, who will be delighted to receive such positive feedback.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 02/09/2016 at 11:29
Published on Care Opinion at 12:42

Dear Patients Daughter

The team at Mearnskirk would like to thank you and your family very much for your kind words. We were delighted to hear that you were so pleased with Millbrae Ward in Mearnskirk and that your Mum felt so welcomed and cared for, and that we were able to offer a little peace of mind to you.

The team at Mearnskirk work really hard to make sure that our patients feel cared for and that families feel welcome, so it is delightful for me to hear that their endeavours have been successful. I have shared your feedback with the team in Mearnskirk who extend their best wishes to you and your family.

Dr Caroline Whitton
Consultant (Queen Elizabeth University Hospital and Mearnskirk)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k