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being sorted promptly

Posted By Sharon11

"being sorted promptly"

About: Solihull Hospital

(as the patient),

had a needlestick injury and was efficiently sorted by staff at the minor injuries unit at solihull

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/09/2016 at 18:23
Published on Care Opinion on 26/09/2016 at 10:25

Dear sharon111

Thank you for your feedback regarding your recent patient experience at Minor Injuries Unit at Solihull Hospital.

I am pleased to read that you felt you were dealt with efficiently and I will ensure your comments are highlighted to the Lead Emergency Nurse Practitioner, as well as the Matron for Emergency Services, who will ensure that your feedback is communicated to all of the team.

I hope this is acceptable and thank you again for providing your feedback, patient experience is very important to us.

Kind regards

Marie Helebert

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