"Dissatisfaction with ward care in AMU"
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
On admission to the ward there was no welcome from the nurse/sister who took charge of the patient, rather curt in fact, for a very elderly gentlemand coming to a strange ward.
Procedures not explained to the patient before being carried out.
Nursing staff inatentive; too attached to their computers and not listening out for their patients, leaving visitors to call out or go to the nurse's station to get attention, which was not given immediately and sometimes ignored altogether.
The drinks trolley needs to come round more frequently as in other wards.
Only one nurse showed signs of proper 'caring' and aware of the needs of the patients and, the only one with a 'smile'.
The gentleman concerned said "He felt a nuisance most of the time." "A complete distaster."
He was denied an early morning cup of tea at 6.00 a.m.
and was told: 'You will get it with your breakfast.'
Similarly, when given his medication, he asked for some water but was told: 'You can take your tablets with your breakfast.'
It makes you ask: Did he, in fact, have a jug of water on his table for the night time?
For a 90 year old gentleman, who was discharged later that day suffering with dehydration, this was ludicrous!