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Outpatient appt with Consultant

Story from nhs.uk

"Outpatient appt with Consultant"

About: University Hospital Aintree

I attended an outpatient appt regarding a follow up for Sleep Apnea.

The admin and nursing staff were very nice.

However, on meeting the Consultant, I was stunned how rude they were.

They weren't willing to listen to anything I asked or said.

I have continued to have some problems with sleep even though I use the equipment nightly.

I tried to explain the problems I have.

They blamed my GP, Rheumatology, the referring Consultant at Lpool Heart and Chest, my medication and me for the problems I have.

It's not a case of blaming people it's about trying to find a solution.

I have spoken to my GP and the admin staff highlighting that I would not wish to see them again as they clearly not suited to front line work.

I have never been spoken to in that way before by a NHS worker.

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Responses

Response from University Hospital Aintree 7 years ago
University Hospital Aintree

Submitted on 14/09/2016 at 15:12
Published on nhs.uk on 15/09/2016 at 02:30

Hi Tom,

Thank you for taking the time to leave a review for us. We're sorry to hear that your experience with our team in the Sleep Clinic was not to the high standard you expected. If you'd like to take this further you can contact our Patient Advice and Complaints Team on 0151 529 3287 or by emailing complaints@aintree.nhs.uk. You can also write to

Patient Advice and Complaints Team

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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