This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

QEII Urgente Care Centre

Story from nhs.uk

"QEII Urgente Care Centre"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I had to take my baby to QEII Urgente Care Centre and I am very disappointed: 1. We got there quite early and at that time there was only one person before us, howere it took nearly 2 hours for someone to see us 2. The room was disgusting, you could see that there was vomit on the floor, how safe is that environment for a baby? 3. The staff wasn't very helpful and after 1:30 hours when I asked when are we going to be seen we didn't get a friendly reply.

The point is that I nearly left before seeing someone and I think this says a lot!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth I I Hospital 7 years ago
Queen Elizabeth I I Hospital

Submitted on 14/08/2016 at 12:12
Published on nhs.uk on 15/08/2016 at 02:30

Although it's not clear from your comments whether you had invited to the New QEII to see the GP out-of-hours service (which we don't run) or the drop-in urgenr care service (which we do manage - and both are located within the hospital's urgent care centre by the way), we very much want to have your poor experience followed up for you.

Would you mind contacting us via generalenquiries.enh-tr@nhs.net so that we can get these important matters followed up for you - we do hope that you will get in touch.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k