"Retinopathy Screening"

About: Amersham Hospital

First of all I've always loved being treated at Amersham Hospital and deplore the loss of services in recent years. Yesterday I discovered that Retinopathy Screening had moved from the pleasant department it was in and has moved back to original space. Expecting the usual 'sting' with eye dilation drops I thought I'd be prepared. But pain was agonising, my feet drummed on the floor and I could see little for hours. Nurse said that everyone had remarked/ complained and 'Our Asian ladies say it's like having chilli pepper in the eye'. I can only surmise that the NHS 'buying the cheapest' had struck again. I take lots of medication in varyiable packaging with variable results. This was an appalling experience that caused me real pain. The most it's caused before is the old 'discomfort'. To be then told I may 'need to go to the eye hospital' by the screener whose English was poor also did not help.

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Response from Buckinghamshire Healthcare NHS Trust

Dear Patient

Thank you for sharing your feedback regarding your visit to the Retinopathy Screening Department at Amersham Hospital. I am sorry to learn of the pain the eye dilation drops caused to you and I can understand how distressing this must have been at the time.

We hope that you may be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly and explore ways in which we improve our patient experience in the Trust. If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk