"Results sent to wrong address"
About: West Cumberland Hospital West Cumberland Hospital Whitehaven CA28 8JG
Posted by Anonymous
I received a letter for an appointment to attend the Colposcopy clinic, when I arrived the Dr and Nurses were wonderful, attentive and kind. They confirmed my details including my address which was wrong, I corrected and advised it was my old address, I confirmed my new address and stressed that it was important to send any results to my new address. A biopsy was taken and sent away for tests. I called the Hospital after 4 weeks of waiting and was advised it could take up to 6 weeks to receive results. I waited 8 weeks (still no results) and getting more stressed and anxious by the day. I called the hospital again and was advised they couldn't help me and advised me to call Carlisle, I called them and they told me to call Whitehaven, so I called Whitehaven again the next day only to be told they couldn't give results over the phone and the Dr / Consultant was too busy to call me but they would call me the next day. They never did. I received a letter the next day on plain paper (not letter headed) with my old address scored out and my new address handwritten on the copy letter. To say I was upset and disappointed is an understatement. How could this have happened?? Especially when the initial appointment letter was sent to the correct address.