"Nothing was ever too much trouble"

About: Monklands District General Hospital / General Medicine

(as the patient),

On Wednesday, I was admitted to ward 4 room 5 with a looped bowel and severe stomach pains. I was discharged on Saturday from the moment I arrived until I left I could never praise the staff enough for all their consideration and caring, right from the domestics to "Steve" the consultant who was especially caring, understanding and has a wonderful bed side manner. Nothing was ever too much trouble and everyone was so happy in their work...an A1 team! thank you all: )

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, Wishaw General Hospital

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Dear R8syP8sy

Thank you very much for getting in touch and for your comments in relation to the care you received whilst an inpatient here at Wishaw General Hospital. I indeed hope that you are recovering well and your health continues to improve.

Your positive comments are very welcome and I will ensure they are fed back to the staff in Ward 4, who work so hard in ensuring the care we deliver to patients is of a high standard. I have no doubt they will be delighted for the feedback.

Thank you once again and best wishes

Regards

Faith

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Response from Mike Hamilton, Integration Development Officer, Patient Opinion Scotland

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Dear R8syPsy,

Unfortunately, we made a mistake when we tagged your story to a service. In error, we initially tagged it to Wishaw General Hospital, when we should have tagged it to Monklands General. It's all correct now, so apologies for that. Hopefully, you will soon receive a response from Monklands.

Kind regards,

Mike

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Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire

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Dear R8syPsy

Thank you for taking the time to post your experience of care at Monklands Hospital. I was delighted to read your care from the Multidisciplinary team was so good - it will be my pleasure to pass on your kind comments, who continually strive to improve the service they deliver to patients.

I hope you are recovering well from your stay in hospital.

Kind regards

Ruth

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