"sent home from A&E in excruciating pain and a..."

About: Chelsea & Westminster Hospital

I am writing this on behalf of my mother. She suffered a fall in Spain whilst on holiday. She was attended to immediately by doctors there and was told to go and see a doctor/specialist in London as soon as she arrived. When my mother came back home she went to A&E. After waiting several hours in the A&E department, the doctor who saw her told was dismissive towards her and told her she would need another appointment but would have to wait another week. When she told the doctor that was too long and that she was in agony, the doctor replied that she was lucky not to wait any longer. My mother has to climb 42 steps to go back home, and she suffers from osteoarthritis. She rarely complains only when necessary. I was also very upset that my mother had been treated this way.

Story from NHS Choices

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Response from Chelsea & Westminster Hospital

Dear Sir or Madame,

Thank you for your email and we are sorry to hear about your mother’s bad experience.

In order to assist your mother further with the complaint we require her consent and full details (name, date of birth or hospital number). Our telephone numbers is 02033156727 and email address: pals@chelwest.nhs.uk

Kind regards,

PALS Team at Chelsea and Westminster Hospital

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