"Urology"

About: Royal Berkshire Hospital

I have recently visited the RBH for three consecutive appointments. Pleased that they were made close together. The evening appointment, my first, was very good as it enabled us to park more easily! We met extremely friendly, helpful people who directed us to the right place. Very good care from the staff - CT scan. The following morning's appointment - cystoscopy, I have to admit, I dreaded. I shouldn't have. I was treated with utmost respect and apart from an anxious wait for over an hour, it was a 'walk in the park'. The magazines were aimed at men - need more variety! My final visit to the medical physics department was the better of the three. What a lovely team of professionals. I cannot see a mark from where the nurse had to insert a needle!

Another member of staff with such and interesting conversation about Sweden, put me totally at ease. However, this department need current reading material, not dating back to Christmas and before! I should like to help them re this project. My only complaint would be re the written appointments. Really proof read before printing and sending. It only takes seconds as the letters are on a template and saves several 'phone calls and frustration from the patient. I received a 7pm. one written 07:00 hours pm. (are we digital or analogue?) and what should have been an August appointment sent at the end of July for the beginning of July!

However, that apart, I have no complaints re the important bit - the procedures. I have zero pain threshold! I survived with a smile due to the kindness and understanding from all staff concerned. Thank you so much! Just the results I'm eagerly waiting for, then can hopefully 'move forward' !

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Responses

Response from Royal Berkshire Hospital

Thank you for providing such constructive feedback with regards to your recent visits to our hospital. We are glad to hear that your care was managed well but do acknowledge that there are some things that need to be improved upon; thank you for raising them. We do hope that things go well for you.

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