"A & E shambles"

About: Darlington Memorial Hospital

Brought my father into AE with severe stomach/kidney pain and vomiting, was told to have a seat in waiting room. Quite busy , lots of people chatting and laughing loudly ( why on earth are they sat in an emergency dept i dont know). There was a little old lady sat nxt to me in a wheelchair with oxygen tubes, she was struggling a bit to get her breath...yet all these young seemingly well others were getting called through before her which i think is a disgrace. Thought it was triaged? Meanwhile my father is sat doubled over wincing in pain...this wemt on for the next 2 and half hours. Whilst waiting i observed paramedics wheeling in the druggies who got seen to straight away, its all wrong. Ive nothing but praise for the paramedics, there only doing their job but something needs to change! The doctor who treated my father was really nice with him, explained everything and answered any questions. He is recovering well.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your experience with your father at A&E ar Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with his care and experience on this occasion and we will make sure your feedback is passed to the Matron on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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